Operations Processor

Title: Operations Processor
Location: Phoenix Client - Hybrid Mon-Thurs onsite/ Fri. remote
Contract: 5 Months and Possibility of Extension

JOB DESCRIPTION
Manager is really emphasizing the following skillset for the candidates are considering. Ultimately, she's looking for a "plug-and-play" candidate who possesses strength in data entry the remote self-management discipline to handle a production-heavy workload.
Issue Identification and Communication: Proactively identify and clearly communicate data errors or inconsistencies, ensuring prompt escalation of significant findings to management.
Process Optimization: Observe existing data and reporting procedures and propose practical solutions to enhance efficiency and streamline operational tasks.
Attention to Detail: Demonstrated ability to manage competing priorities and substantial workloads while maintaining exceptional attention to detail and high standards of accuracy.
Logical Problem-Solving: Possesses strong critical thinking and problem-solving skills, with the ability to clearly apply fundamental logic to interpret and manage business data

Job Summary:
I am seeking a highly organized and detail-oriented associate to ensure the integrity and smooth operation of our data. You will serve as the trusted anchor for our operational reporting, providing the foundational insights required for effective decision-making.

Responsibilities:
Receive, verify, and process a high volume of service tickets ( 200- 250 tickets daily) accurately and efficiently in a timely manner.
Accurately close service tickets ensuring the capture of revenue for all services provided
Analytical review of reports
Collaborate closely with internal departments to ensure all outstanding issues are addressed timely and resolved to set deadlines
Resolve discrepancies with internal departments
Maintain accurate and organized files
Respond promptly to email requests
Support the finance team with various administrative tasks.
Adhere to company policies and procedures related to accounts payable.

Qualifications:
3-5 years of experience
Exceptional attention to detail and a high degree of accuracy in data entry.
Conduct data checks and validation across large datasets primarily utilizing Microsoft Excel
Strong willingness to learn and help this team grow. A proactive, self-motivated approach; eager to quickly acquire new skills and tools necessary for continuous improvement.
Excellent organizational and time management skills, particularly in handling a high volume of work.
Excellent written and verbal communication skills necessary for translating findings clearly and concisely to management.
Ability to work independently and as part of a team.
Positive attitude and a strong willingness to learn.
Required proficiency in Microsoft Excel (e.g., VLOOKUP, Pivot Tables, conditional formatting); experience with data visualization tools is a plus.

Preferred Skills:
Fluent in French, nice to have but not required.

Education:
High School Diploma

The "Queue" Mentality: They should have experience managing 200+ tickets/transactions per day under same-day SLAs. Someone who has "lived in a queue" and takes pride in hitting zero at the end of the day.
Execution over Innovation: Weve found that entry-level candidates require too much runway, and analysts often try to "fix" the system rather than work it. We need someone who values disciplined execution over process redesign.
Independent Judgment: After 23 weeks of training, they must be able to work with minimal supervision, detecting errors and escalating them with clear documentation.
Calm Under Pressure: They need to maintain high quality even when volume doubles.