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Job Requirements of Patient Support Specialist:
-
Employment Type:
Contractor
-
Location:
Hanover, NJ (Onsite)
Do you meet the requirements for this job?
Patient Support Specialist
Careers Integrated Resources Inc
Hanover, NJ (Onsite)
Contractor
Job Title: Patient Support Specialist
Location: Whippany, NJ 07981
Duration: 2 months+ Contract (Possible Extension)
Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $19/hr. on W2
Reporting To: Supervisor
Job Summary:
Key Responsibilities:
Why Work With Us:
Required / Preferred Qualifications:
Location: Whippany, NJ 07981
Duration: 2 months+ Contract (Possible Extension)
Monday – Friday, 8:00 AM – 5:00 PM
Pay Rate: $19/hr. on W2
Reporting To: Supervisor
Job Summary:
- The Patient Support Specialist is responsible for providing patient health care services to enable access to prescription medications.
- Interacts directly with patients, physicians, and/or pharmacies to support access to care through the client’s copay assistance programs.
- Part of a concierge-style “white glove” service team managing the patient experience from start to finish, providing program information, eligibility verification, reimbursement support, and guidance to ensure ease of use.
- Requires strong customer empathy, soft skills, and experience in patient care or health care case management engagement.
Key Responsibilities:
- Respond to inbound phone calls and claims, as well as outbound calls, from patients, physicians, and pharmacies.
- Provide access to care and reimbursement support with a focus on patient empathy and consumer experience.
- Support medication adherence and program goals.
- Escalate requests as needed and engage other internal teams (Program Management, IT, Contact Center) to resolve issues.
- Perform other assignments as required.
- Assist other departments with administrative tasks, such as mail sorting or claims processing, as needed.
Why Work With Us:
- Immerse yourself in an excellent company culture with fun events and volunteer opportunities.
- Competitive benefits, including medical, dental, vision, and more.
- 401k package with a dollar-for-dollar match.
- Generous PTO and paid holiday days.
- Opportunities for professional and personal growth in a team-oriented atmosphere.
Required / Preferred Qualifications:
- Call center operating metrics and performance management experience (a plus).
- Knowledge of pharmacy benefits, health care insurance, and/or medical billing (a plus).
- Willingness to be trained to support programs, clients, and/or job functions.
- Experience with any third-party system (SelectRx, Pro-Care, FSV) (a plus).
- Experience with call center software (Five9, In-Contact, or similar) (a plus).
- Fluent in English/Spanish (a plus).
- 1+ years of health care or case management experience in a high-volume contact center or similar environment preferred.
- Communication skills: ability to convey information clearly, actively listen, and use correct grammar and punctuation.
- Customer focus: high level of empathy and emotional intelligence, with a commitment to patient service.
- Adaptability: ability to adjust to a variety of situations effectively.
- Problem-solving: think critically and resolve issues independently.
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