Customer Service Representative I (I/O)

Job Title: Customer Service Representative I (I/O)
Job Location: Indianapolis, IN; Newport, KY; Cincinnati, OH & Jacksonville, FL
Job Duration: 3-4 Months (possibility of extension)

Call Center Experience Required

• Excellent communication skills.
• Intermediate knowledge of computer applications.
• Must have a positive enthusiastic behavior with a desire to provide a great phone call experience with all the calls they handle.

Candidates Are Required to Provide Their Own Equipment for This Role

All Candidates Must Have:

• Internet Service (cannot connect via WIFI).
• Core i3 with 16GB of RAM.
• Candidate must have a minimum of 25mbps upload and 25mbps download.

  • Run internet speed test at

    www.speedtest.net
    .
• Candidate must have a minimum of Windows 10 on computer.
• Must have modem connection – Must be hardwired to your computer via ethernet cable.
• Home computer, monitor and headset that will allow agent to answer calls.
• Must have USB headset that is Avaya compatible for incoming customer interactions.
• Allow client required software to be uploaded to their computer (CT Soft phone, which allows incoming calls).