Training Specialist 3

Job Summary:

• We are seeking an experienced Instructional Designer to assess training needs, design impactful learning solutions, and develop high-quality training materials for both technical and non-technical audiences.
• This role partners closely with clients, subject matter experts (SMEs), and project teams to deliver effective, scalable training aligned with business and system implementation goals.

Duties and Responsibilities:

• Conduct training needs assessments and job/task analyses by collaborating with clients and SMEs, including facilitating focus groups and workshops.
• Design and develop training solutions, including instructor-led, virtual, and eLearning content (PPTs, job aids, user guides, quick reference guides, etc.).
• Translate complex technical documentation (functional specs, test scripts, vendor materials) into clear, learner-friendly training content.
• Consult with stakeholders to recommend appropriate learning approaches and solutions.
• Facilitate train-the-trainer sessions and support training rollouts.
• Manage multiple training projects simultaneously, including Product, timelines, milestones, deliverables, and resources.
• Communicate project status, manage client expectations, and proactively address risks or roadblocks.
• Troubleshoot training-related issues and adapt solutions as needed.
• Perform additional duties as assigned to support training objectives.

Required Qualifications:

• Bachelor’s degree in Education, Instructional Design, Business, or a related technical discipline (or equivalent combination of education and experience).
• 5+ years of experience designing and developing system-based and/or technical training materials.
• Strong analytical and critical-thinking skills with excellent attention to detail.
• Proven experience applying instructional design and adult learning methodologies (e.g., ADDIE, SAM).
• Proficiency with Microsoft Word, Excel, PowerPoint, and tools such as SnagIt.
• Hands-on experience with at least one eLearning authoring tool (Articulate Storyline/Rise, Adobe Captivate, Camtasia, etc.).
• Excellent written, verbal, and facilitation skills, including experience delivering or supporting training sessions.
• Demonstrated ability to collaborate effectively with clients, SMEs, vendors, and cross-functional teams.
• Strong project management skills with the ability to handle multiple priorities.
• Self-motivated, adaptable, and comfortable working in fast-paced or ambiguous environments.

Preferred Qualifications:

• Experience working within a utility company or regulated environment.
• Experience using SharePoint for training development or content management.
• Experience supporting training as part of Agile software development projects.
• Background in procedure writing and project management.