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Job Requirements of Sales and Customer Support:
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Employment Type:
Contractor
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Location:
Massachusetts, US (Onsite)
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Sales and Customer Support
Careers Integrated Resources Inc
Massachusetts, US (Onsite)
Contractor
Job Description: This role is not your typical Customer-facing position
Closer to a data entry position that supports the customer service team.
Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach.
Answer in- coming emails and calls from customer service team, account team members, and internal partners.
Ensure orders are accurately received and maintain them for delivery in line with customer expectations.
Proactively address issues through problem-solving, collaboration, and escalation.
Required 1+ years of SAP/CRP Knowledge
Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred
Business Intelligence (BI) System experience nice to have
Order Book management nice to have
Typically requires a Bachelors Degree and minimum of 0-1 years directly relevant work experience
Note: One of the following alternatives may be accepted: PhD or Law + 1 yr; Masters + 0-3 yrs; Associates degree + 1-3 yrs; High School + 3-5 yrs.
Comments for Suppliers: COVERAGE FOR PATERNITY LEAVE- Will start 2 weeks before person goes on leave and will end two weeks after for smooth transition
Mostly behind the computer support to Customer Service team - Will be working with 7 counter parts in NAM, will support NAM sales team/ NAM operations team for Converse
Closer to a data entry position that supports the customer service team.
Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach.
Answer in- coming emails and calls from customer service team, account team members, and internal partners.
Ensure orders are accurately received and maintain them for delivery in line with customer expectations.
Proactively address issues through problem-solving, collaboration, and escalation.
Required 1+ years of SAP/CRP Knowledge
Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred
Business Intelligence (BI) System experience nice to have
Order Book management nice to have
Typically requires a Bachelors Degree and minimum of 0-1 years directly relevant work experience
Note: One of the following alternatives may be accepted: PhD or Law + 1 yr; Masters + 0-3 yrs; Associates degree + 1-3 yrs; High School + 3-5 yrs.
Comments for Suppliers: COVERAGE FOR PATERNITY LEAVE- Will start 2 weeks before person goes on leave and will end two weeks after for smooth transition
Mostly behind the computer support to Customer Service team - Will be working with 7 counter parts in NAM, will support NAM sales team/ NAM operations team for Converse
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