Service Desk Agent

Job Title: Service Desk Agent
Location: Dallas, TX (Hybrid)
Job Duration: 7+ Months (With possibility of extension)
 
Onsite Requirements: Onsite 3 days per week (Tuesday, Wednesday, Thursday). This is subject to change, but it is the current standard.
 
Summary:

• This position is responsible for providing technical and operational support to Health’s Clinician Network (Providers) and Health’s employee groups.
• Our clinician network includes healthcare professionals (Nurse Practitioners, Doctors, etc) who provide home healthcare services.
• Providers leverage our Health mobile application to host medical screenings, assign and regulate medications, and schedule and capture patient information during appointments.
• You will be the First Point of Contact for our external providers and our internal Health employees.

 
Job Duties:

• Day to day technical and application support for external clinician network and internal Health employees
• Customer engagement via ticketing system, inbound and outbound, and email channels
• Resolve Apple iPad, iOS, and application support for Clinicians.
• Resolve MacOS, Windows OS devices, Dell Peripherals, and Logitech webcams for internal Health employees
• Respond, coordinate, and monitor hardware fulfillment requests for laptops, tablets/ipads, and PC peripherals (Monitor, Keyboard, Mice, Webcams)
• Escalate and manage tickets transferred to other departments
• Keep customers/end users and ticket documentation up to date
• Collaborate on ad hoc projects
• Ability to work occasional overtime, weekend, and holidays.