Medical Assistant II

Schedule Notes:
Monday-Friday 8:15 to 4:45pm
  Duties: • Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner. • Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems. • Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes. • Proactively approaches dissatisfied customers and implements customer service recovery measures. • Identifies prolonged wait times for patients in waiting room and reports to clinic manager. • Obtains translation services as needed for customers. • Participates in clinic meetings to assist in planning optimal patient flow for session/day. • Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback. • Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.  

Required: BLS Certification, Medical Assistant Certification,

Preferred: EPIC, OB/GYN experience, outpatient experience

Skills: • Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts. • The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide excellent customer service skills. The ability to demonstrate quick decision making and self-initiated work behaviors is necessary. Bilingual in Spanish/English a preferred