Customer Service Coordinator I

Job Title: Customer Service Coordinator I
Location: Corning, NY
Duration: 12 Months, extension possible
Pay: $17 hourly
Working Hours: Monday-Friday, 7:30AM-4:30PM / 8:00AM-5:00PM; No overtime expected, if overtime is needed it will be when manager approved.

Job Description:

• Takes calls from internal customers and department representatives in a fast-paced environment.
• This is a customer service position. First point of contact for internal customers.

Responsibilities Include:

• Position acts as a liaison between internal customers at all levels, and other departments within division.
• Enters reservations into conference room scheduling software and facility work order system.
• Enters work orders into software utilized by division partners.
• Meets with department groups for customer events.

Education Required:

• 2 year degree REQUIRED, business related fields are preferred

General Skill Set:

• Punctuality
• Detail oriented
• Excellent customer service skills that include listening
• Excellent phone skills that includes good enunciation
• Ability to work with a team and alone
• Good data entry and typing skills
• Good time management skills
• Calendaring skills

Desired Skills:

• Call center experience
• Quick learner
• High energy
• Experience with room scheduling software
• Good working knowledgeable of Microsoft Office

Training:

• Training will occur onsite - worker will then be able to work remote until the team returns onsite - must be local to Corning, NY or surrounding areas.