Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients and represents the organization in clinical and patient service settings. This role is responsible for performing high-quality venipuncture and specimen collection, preparing specimens for laboratory testing, and ensuring accuracy, safety, confidentiality, and compliance with established procedures. The PSR II fosters patient trust through clear communication, professionalism, and compassionate care. Assignments may include physician offices, patient service centers, or other locations based on business needs.

• Perform daily job duties accurately, efficiently, and on time under the direction of the area supervisor

• Collect and process clinical and forensic specimens following established protocols

• Perform venipuncture and capillary collections for pediatric, adult, and geriatric patients

• Verify patient identity, demographics, and specimen labeling; obtain patient signature post-venipuncture

• Ensure specimens are labeled correctly in the patient’s presence

• Maintain accurate records, documentation, and chain-of-custody requirements

• Create a safe, professional, and patient-focused environment

• Demonstrate leadership behaviors, process excellence, and attention to detail

• Protect patient confidentiality and ensure data accuracy at all times

• Promote a positive company image to patients, clients, coworkers, and the public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Strong phlebotomy skills, including pediatric and geriatric collections

• Excellent customer service and patient communication skills

• Ability to work independently with minimal supervision

• Strong organizational skills and ability to manage multiple priorities

• Sound judgment and decision-making within established procedures

• Proficiency in keyboarding and data entry

• Demonstrated flexibility and adaptability to change

• Strong teamwork, communication, and professionalism

• Flexible availability required, including weekends, holidays, overtime, and on-call shifts

• Ability to travel and work at multiple locations with minimal notice

• Must be punctual, dependable, and able to complete full scheduled shifts

• Excessive absenteeism or tardiness may result in termination

• High school diploma or equivalent (required)

• Medical assistant or paramedic training (preferred)

• Phlebotomy certification (preferred; required in California, Nevada, and Washington)

• 1–3 years of phlebotomy experience (required), including pediatric, geriatric, and capillary collections

• Minimum 2 years of experience in a Patient Service Center environment (preferred)

• Customer service experience in a retail or service environment (highly preferred)