Medical Assistant II

Position: CMA II (Medical Assistant II)
Clinic: Gastroenterology – Outpatient
Location: The Woodlands Campus, Gastroenterology Clinic
Address: 17600 Interstate 45 S, The Woodlands, TX
Contract Duration: 3 months
Schedule: Monday – Friday | 8:30 AM – 5:00 PM

• Welcome and interact with patients, families, and visitors in a professional, timely, age-appropriate, and culturally sensitive manner.

• Respond promptly to patient inquiries regarding appointments, wait times, and unexpected issues.

• Communicate effectively with patients, staff, and providers regarding arrivals, delays, and clinic workflows.

• Proactively address patient dissatisfaction and implement service recovery measures.

• Monitor and report prolonged patient wait times to the clinic manager.

• Arrange translation services as needed.

• Participate in clinic meetings to support optimal patient flow.

• Attend staff meetings, mandatory trainings, and complete required documentation.

• Notify licensed staff or supervisors when unable to complete assigned duties.

• Knowledge of medical assistant patient care tasks, appointment scheduling, medical terminology, and customer service practices.

• Proficiency in basic computer applications and clinic/office equipment.

• Strong interpersonal, verbal communication, and time management skills.

• Ability to make quick decisions and work independently.

• Medical Assistant II Certification – Required

• Bilingual (Spanish/English) – Preferred

• High-volume outpatient clinic environment.

• Preference for candidates with outpatient clinic experience (pediatric experience is a plus).

• Primary assignment is Gastroenterology; may support other clinics on the same floor (Dermatology, Diabetes).