Customer Service Representative

Title: Customer Success Specialist
Location: Kalamazoo, MI
Duration: 09 Months (High Possible for Extension)
Pay: $22.00 - $24.00/hr. on w2.
Contract Type: Contract

JOB DESCRIPTION
Due to business growth, *** is currently adding to their Customer Success Teams and is looking for several individuals that are dependable, quick learners, and eager to learn.

Qualifications:
Applicants must have one or more of the following qualifications:
- Excellent writing, proofreading, & communication skills (clear and concise)
- Strong attention to detail and time management
- Minimal grammatical & spelling errors.
- Great listener, warm to others, generally optimistic.
- Team-player, willing to help any team member and/or customer.
- Reliable & trustworthy
- Not afraid to ask questions

Education and Experience:
High School Diploma/GED required;
1-2 years of Customer Service experience preferred

Note: Depending on skill set and previous experience, selected candidates will be place in one of the following departments.

Triage/Onboarding Team
Fielding phone calls (main team on phones) receive 20-30 calls per day
Assist customers/reps in the beginning stages of wanting to start genetic testing.
o Establishing new accounts in the system
o Working with Customer Accounts to create in SAP
o Gathering required documents/signatures
Handling basic inquiries
o Sample status
o Adding contacts to accounts

Dairy or Beef Team
Create customer orders in the system (order creation)
Communicate mostly via email with customers and sales reps
Work with Key Accounts
Communicate any data discrepancies work with customers to discrepancies corrected to get samples released for processing in the lab.

Data Team
In-depth investigation and diving into data
Communicate with customers and sales reps via email
Work to resolve conflicts and data errors so customers can receive their results