Phlebotomist I

Overview: The Patient Services Representative I (PSR I) is the face of our company, interacting with patients who come in for both routine health checkups and significant life-defining health decisions. The PSR I is responsible for drawing quality blood samples and preparing those specimens for lab testing. This role requires adherence to established practices and procedures while ensuring patients receive care in a safe, skilled, and accurate manner. The PSR I will foster a trusting environment, clearly explaining procedures to patients, and demonstrating leadership behaviors in every aspect of their duties.

Key Responsibilities:

• Under the direction of the area supervisor, perform daily activities accurately and on time.

• Maintain a safe and professional environment at all times, ensuring all actions follow company policies and industry standards.

• Perform both forensic and clinical specimen collection and processing duties with confidence, following established practices and procedures.

• Maintain required records and documentation, ensuring all patient information is accurate and confidential.

• Demonstrate organizational commitment by promoting a positive image to patients, clients, employees, and the public.

• Ensure error-free work in a fast-paced environment, prioritizing quality and safety in all tasks.

• Work independently with minimal supervision, taking responsibility for personal and team outcomes.

Job Requirements:

• Ability to work independently and efficiently in a fast-paced environment with minimal supervision.

• Excellent phlebotomy skills, including experience with pediatric and geriatric patients.

• Flexibility to work based on staffing needs, including weekends, holidays, on-call shifts, and overtime.

• Strong commitment to confidentiality and accuracy of patient information.

• Demonstrates exceptional customer service skills with the ability to interact professionally with patients, coworkers, and clients.

Required Education:

• High school diploma or equivalent required.

• Medical training: Medical Assistant or Paramedic training preferred.

• Phlebotomy certification preferred (Required in California, Nevada, and Washington).

Work Experience:

• Minimum of 6 months experience required. One year or more of phlebotomy experience preferred.

• Customer service experience in a retail or service environment is preferred.

• Must have keyboard/data entry experience.

• Ability to demonstrate excellent customer service and teamwork skills.

Additional Job Details:

• Commute: Candidates must list their home city and commute time to the job site on their resume. Candidates should be within a 20-25 minute commute window to ensure their ability to travel to and from the site on time.

• Reliability: Candidates must have reliable transportation (personal vehicle preferred). Public transportation options like bus, Uber, or rideshare are not considered reliable for punctuality.

• Attendance: Timeliness is critical. Candidates must be available to work when scheduled, arrive on time, and stay for the entire shift. Excessive absenteeism or tardiness will result in termination.

• Rate: Pay is determined based on the candidate’s direct experience, as outlined in the resume. Overlapping roles do not count twice. Refer to the Southeast rate card for more information.