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Banner of Integrated Resources, Inc company

Intake Rep

Integrated Resources, Inc Houston, TX (Onsite) Full-Time
Job Description: Intake Representative positions.

Shift: 10 am to 7 pm, including rotating weekends 8-5p, Sat and Sun.

ONSITE.



Creates electronic studies from faxes, makes corrections to enrollments, updates, and cancels studies
Review reporting for errors and corrects
Medium call volume
Heavy data entry, accuracy must be very high 99%
Must be customer service centric
Sitting for long periods of time.





Job Purpose

Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).



Key Responsibilities

1
Provide responsive and reliable customer service and technical support
Provide liaison support between customers
Coordinate with other departments.

2
Perform returned materials process including initiation, receipt, expediting and closing RMAs.

3
Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.

4
Receive product orders and process to shipment.

5
Provide international customer service at times, and in such event, work a flexible schedule.

6
Perform other related duties as assigned, including special projects.



Quality Systems Duties and Responsibilities:

Build Quality into all aspects of their work by maintaining compliance to all quality requirements.



Qualifications

High School or equivalent and 1 year of experience.

OT: Eligible for 1.40 OT Mark-Up: Yes
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Job Snapshot

Employee Type

Full-Time

Location

Houston, TX (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

04/19/2024

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