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Job Requirements of Intake Rep:
-
Employment Type:
Full-Time
-
Experience:
Not Specified
-
Education:
Not Specified
-
Travel:
Not Specified
-
Manage Others:
Not Specified
-
Location:
Houston, TX (Onsite)
Do you meet the requirements for this job?
Intake Rep
Integrated Resources, Inc
Houston, TX (Onsite)
Full-Time
Job Description: Intake Representative positions.
Shift: 10 am to 7 pm, including rotating weekends 8-5p, Sat and Sun.
ONSITE.
Creates electronic studies from faxes, makes corrections to enrollments, updates, and cancels studies
Review reporting for errors and corrects
Medium call volume
Heavy data entry, accuracy must be very high 99%
Must be customer service centric
Sitting for long periods of time.
Job Purpose
Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
Key Responsibilities
1
Provide responsive and reliable customer service and technical support
Provide liaison support between customers
Coordinate with other departments.
2
Perform returned materials process including initiation, receipt, expediting and closing RMAs.
3
Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
4
Receive product orders and process to shipment.
5
Provide international customer service at times, and in such event, work a flexible schedule.
6
Perform other related duties as assigned, including special projects.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications
High School or equivalent and 1 year of experience.
OT: Eligible for 1.40 OT Mark-Up: Yes
Shift: 10 am to 7 pm, including rotating weekends 8-5p, Sat and Sun.
ONSITE.
Creates electronic studies from faxes, makes corrections to enrollments, updates, and cancels studies
Review reporting for errors and corrects
Medium call volume
Heavy data entry, accuracy must be very high 99%
Must be customer service centric
Sitting for long periods of time.
Job Purpose
Act as customer service interface to internal employees and external customers and perform all service related activities (Sales Orders, RMAs, warranty, center set-up, contracts, and consignment procedures).
Key Responsibilities
1
Provide responsive and reliable customer service and technical support
Provide liaison support between customers
Coordinate with other departments.
2
Perform returned materials process including initiation, receipt, expediting and closing RMAs.
3
Use of Data Works system for sales orders, shipments, field service contacts, RMAs, warranty and report generation.
4
Receive product orders and process to shipment.
5
Provide international customer service at times, and in such event, work a flexible schedule.
6
Perform other related duties as assigned, including special projects.
Quality Systems Duties and Responsibilities:
Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
Qualifications
High School or equivalent and 1 year of experience.
OT: Eligible for 1.40 OT Mark-Up: Yes
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