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Job Requirements of Service Support Representative:
-
Employment Type:
Contractor
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Location:
Santa Clara, CA (Onsite)
Do you meet the requirements for this job?
Service Support Representative
Careers Integrated Resources Inc
Santa Clara, CA (Onsite)
Contractor
Job Title: Service Support Representative
Location: Santa Clara, CA 95054
Duration: 6 Months (potential for extension or conversion)
Shift: Monday–Friday, 8:00 AM – 5:00 PM
Hours: 40 hours per week
Pay Range: $28.00 - $33.00/hr. on W2
How Will You Make an Impact?
- Work in a small Service Support team assisting the global service team of engineers and specialists.
- Support Single-Use Technologies hardware and Bio-production Equipment & Automation hardware products throughout the equipment lifecycle.
- Contribute to the development and manufacturing of bioprocessing systems used to make the world healthier, cleaner, and safer.
- Assist customers in producing life-saving products such as medications and vaccines through R&D support.
What Will You Do?
Key Responsibilities:
- Assist with internal and external customer communications, log inquiries, and resolve critical issues.
- Raise technical support inquiries to the appropriate teams.
- Manage spare parts and service quotes.
- Monitor and follow up on customer purchase orders and order status.
- Coordinate customer demand and manage incoming material for in-house calibrations and/or repair.
- Ensure timely delivery of equipment per agreed timelines.
- Facilitate project completion at customer sites, including RMA and warranty requests.
- Monitor service contract obligations and compliance with key performance indicators.
- Validate, merge, and consolidate data sets for accurate asset management.
- Collaborate with regional managers to schedule service delivery and resource planning.
- Perform additional assignments or projects as advised by the supervisor.
Qualifications:
- Bachelor’s Degree or equivalent experience.
- Consistent performance record.
- Experience with Salesforce and ERP systems.
- Strong customer service background.
- Experience in the Biotech/Pharma field is a plus.
Knowledge, Skills, and Abilities
- Self-motivated, driven, and focused.
- Strong problem-solving skills.
- Ability to work under tight timelines.
- Excellent verbal and written communication.
- Effective team player with cooperative work style.
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