Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients and is responsible for performing high-quality blood specimen collection and processing for laboratory testing. This role requires excellent phlebotomy skills, strong customer service, attention to detail, and adherence to established clinical, safety, and confidentiality standards. The PSR II works independently in fast-paced environments including patient service centers, physician offices, and mobile or multi-site locations as business needs require.

• Perform venipuncture, capillary, forensic, and clinical specimen collection following established procedures

• Prepare, label, and process specimens accurately for laboratory testing

• Verify patient identity and demographic information; obtain patient initials/signature post-venipuncture to confirm correct tube labeling

• Maintain accurate documentation and required records in compliance with company policies and regulatory standards

• Create a professional, safe, and patient-focused environment that builds trust and confidence

• Communicate procedures clearly to patients and address questions or concerns

• Demonstrate leadership behaviors, process excellence, and commitment to confidentiality (HIPAA compliance)

• Perform daily duties accurately and on time under the direction of an area supervisor

• Promote a positive company image to patients, clients, coworkers, and the public

• Support coverage at multiple locations, including Patient Service Centers and in-office phlebotomy sites, with minimal notice

• Strong phlebotomy skills (pediatric, geriatric, and capillary collections)

• Ability to work independently with minimal supervision

• High attention to detail and accuracy in a high-volume, fast-paced environment

• Excellent customer service and interpersonal communication skills

• Ability to manage multiple priorities and adapt to change

• Sound judgment and decision-making based on established procedures

• Keyboarding and data entry proficiency

• Flexible availability required, including weekends, holidays, on-call shifts, overtime, and possible Saturday rotation

• Travel required to support multiple locations

• Training locations may vary based on trainer availability

• Fast-paced Patient Service Center (PSC) environment

• Federal drug screening responsibilities required

• High school diploma or equivalent (REQUIRED)

• Medical Assistant or Paramedic training (PREFERRED)

• Phlebotomy certification (PREFERRED; REQUIRED in CA, NV, and WA)

• Minimum 1–3 years of phlebotomy experience (pediatric, geriatric, and capillary collections required)

• 3 years of phlebotomy experience preferred

• 2 years of Patient Service Center experience preferred

• Customer service experience in retail or service environments strongly preferred