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Job Requirements of Customer Account Specialist I:
-
Employment Type:
Contractor
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Location:
Norfolk, VA (Onsite)
Do you meet the requirements for this job?
Customer Account Specialist I
Careers Integrated Resources Inc
Norfolk, VA (Onsite)
Contractor
Job Title: Customer Account Specialist I
Location: Norfolk, VA
Duration: 07 Months (Possible Extension)
Top Required Skills
What soft skill requirements do you have (team fit and personality requirements)?
Nice to Have Skills:
High Level Project Overview:
Preferred Years of Experience:
Are there any specific companies/industries you’d like to see in the candidate’s experience?
Preferred Interview Process Overview (High level):
Location: Norfolk, VA
Duration: 07 Months (Possible Extension)
Top Required Skills
- Must have customer-facing experience (in person or phone): 2 years or more.
- Must have strong computer skills (Microsoft office, video conferencing, etc.).
- Must be able to multi-task between activities and screens during customer interactions.
- Experience working with the public where the customer experience is the focus.
What soft skill requirements do you have (team fit and personality requirements)?
- Must have STRONG interpersonal communication skills with customers, supervisors, peers.
Nice to Have Skills:
- Bi-lingual is wonderful but not required.
High Level Project Overview:
- Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
- looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Customer Account Management team for years to come.
- Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Preferred Years of Experience:
- Minimum 2+ years of experience in a inbound call centre environment.
- It would be a plus to also have experience with utilities.
- Education:
- HS/GED Required
- Associate degree prefers, not required
Are there any specific companies/industries you’d like to see in the candidate’s experience?
- Customer Service fields especially inbound call centre.
Preferred Interview Process Overview (High level):
- In Person Interview.
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