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Job Requirements of Customer Service Coordinator II:
-
Employment Type:
Contractor
-
Location:
Corning, NY (Onsite)
Do you meet the requirements for this job?
Customer Service Coordinator II
Careers Integrated Resources Inc
Corning, NY (Onsite)
Contractor
Job Title: Customer Service Coordinator II
Job Location: Corning, NY
Job Duration: 12 Months+ (Higher Possibility of Extension)
Pay Rate: $20/hr. on w2
Education:
Experience:
Day to Day Responsibilities:
Required Skills: {These are skills that candidates MUST possess}
Desired Skills {These are skills that would be nice for candidates to possess}
Travel Requirements:
Job Location: Corning, NY
Job Duration: 12 Months+ (Higher Possibility of Extension)
Pay Rate: $20/hr. on w2
Education:
- Associate degree minimum required
Experience:
- 2+ years, manager has strong preference for candidates with 2+ years of experience in Customer Service/ Corporate environment.
Day to Day Responsibilities:
- Manage assigned domestic and international customers to execute error free transactions
- Receive, validate and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) as well as Optical Fiber’s SAP order management systems (depending upon source location).
- Maintain existing and (as needed) create new processes for all WW CS locations.
- Create and maintain ePOs for third party vendors and ensure proper approvals.
- Approve all ‘sold through’ Client Inc invoices and review to confirm details are correct.
- Follow specific, detailed processes for orders shipping to designated locations, ensuring adherence to customs regulations. (Stamping, etc.)
- Assist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities.
- Create and issue credits/rebates for any fiber issues, price changes, etc. and update the RMA system to then close out RAs created for said credit/rebate.
- Build product and pricing knowledge to support the generation of an RFQ and quote.
- Use open order and shipment reports to ensure customers Requested Ship Date and Client’s Promise Date are adhered to and when they are not, take appropriate proactive actions.
- Track shipments to ensure they arrive to the customer when promised and implement corrective actions when necessary.
- Create and maintain customer profiles and buying agreements into COF and Corporate PeopleSoft systems and interact with COF Commercial Ops to ensure they remain current.
- Ensure OptoCommerce® Fiber Data Delivery (FDD) is available for all customer shipments when required.
- Respond to customer inquiries within 24 hours regarding order, FDD and general product information.
- Build technical product knowledge to respond to customer inquiries and recommend fiber products based on customer requirements.
- Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers.
- Work with customers and Commercial Ops to resolve all customer payment discrepancies.
- Take on project work as deemed necessary and/or participate on business teams as required.
- Supports sales team as required with various analysis/reports
Required Skills: {These are skills that candidates MUST possess}
- Exceptional attention to detail in every aspect of work.
- Effective task prioritization with ability to multi-task.
- Strong team skills and able to work in a highly dynamic environment.
- Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely.
- Passionate about quality and customer focus.
- Strong organizational skills and solid problem-solving abilities.
- Proficient people skills
- Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint.
Desired Skills {These are skills that would be nice for candidates to possess}
- Knowledge of both Optical Fiber’s PeopleSoft and SAP order fulfillment systems, Optical fiber’s processes, and related Client corporate processes.
- Proactively and positively supports change and can lead change when required
- Motivated team player and works effectively in a close-knit team
- Ability to manage and prioritize multiple tasks/projects
- Proficient in Excel
Travel Requirements:
- Minimal to None. (Possible trips to US Plants or domestic customers when opportunity arises)
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