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Job Requirements of Operations Analyst:
-
Employment Type:
Contractor
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Location:
Herndon, VA (Onsite)
Do you meet the requirements for this job?
Operations Analyst
Careers Integrated Resources Inc
Herndon, VA (Onsite)
Contractor
Job Title: Operations Analyst
Job Location: Herndon, VA (Onsite)
Job Duration: 12+ Months(Possibility of extension)
Job Description:
Quick description of the role or project story (What this role will be doing):
What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?
What are the top “nice to have” skill sets?
What soft skill requirements do you have (team fit and personality requirements)
What education and certifications/licensures are required?
Are there any specific companies/industries or ideal background you’d like to see in the candidate’s experience?
Job Location: Herndon, VA (Onsite)
Job Duration: 12+ Months(Possibility of extension)
Job Description:
Quick description of the role or project story (What this role will be doing):
- Gathers and analyzes customer calls and various computer data to determine location and cause of power outages
- Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations
- Schedules and manages other non-emergency customer related work in a timely and cost-effective manner to ensure superior customer service
- Accurately reports outages to customer’s accounts
- Accurately manages Estimated Restoration Times to customers
- Provides accurate and timely information to customers, and first line resolution to customer complaints
- Provides timely and accurate data for continual Service Reliability improvements
What are the top (at least 3 if possible) “must have” skill sets (technical/functional) which are required?
- Verbal & Written communication skills
- Good computer skills & proficiency working in various software applications
- Problem resolution & analytical thinking.
What are the top “nice to have” skill sets?
- 1-5 years related experience
What soft skill requirements do you have (team fit and personality requirements)
- Teamwork, adaptability, attention to detail
What education and certifications/licensures are required?
- None
Are there any specific companies/industries or ideal background you’d like to see in the candidate’s experience?
- Utility companies, 911 dispatchers, Military background, call centers
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