Phlebotomist II

Job Summary:
The Patient Services Representative II (PSR II) serves as the primary point of contact for patients, supporting them through routine health services or critical health decisions. The PSR II performs quality blood specimen collection and prepares samples for lab testing while ensuring patient safety, accuracy, and confidentiality. This role involves patient interaction, explaining procedures, and demonstrating skillful and safe phlebotomy techniques. PSR IIs may work in a doctor’s office, patient service center, or other locations as needed.

• Perform daily activities accurately and on schedule under the direction of the area supervisor.

• Maintain a safe, professional, and welcoming environment for patients.

• Confidently perform both forensic and clinical specimen collection and processing according to established practices and procedures.

• Verify patient demographic information and initials; confirm patient signature post-venipuncture to ensure correct tube labeling.

• Maintain required records, documentation, and compliance with regulatory standards.

• Promote a positive image of the organization to patients, clients, employees, and the public.

• Demonstrate leadership behaviors, focus on process excellence, and maintain confidentiality.

• Deliver high-quality, error-free work in a fast-paced environment.

• Work independently with minimal supervision.

• Exhibit excellent phlebotomy skills, including pediatric and geriatric collections.

• Flexible availability, including weekends, holidays, on-call, and overtime.

• Adhere to company policies, dress code, employee health & safety guidelines, and Everyday Excellence principles.

• Make decisions based on established procedures and exercise good judgment.

• Reliable transportation, valid driver’s license, and clean driving record (if applicable).

• Travel and flexible hours required to cover multiple locations with minimal notice.

• Handle multiple priorities in a high-volume setting.

• Demonstrate superior customer focus, open communication, adaptability to change, and knowledge of the business.

• Training locations may vary based on trainer availability.

• High school diploma or equivalent (required).

• 1–3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections (required).