Customer Service Coordinator I

Duration: 8 months, possibility of extension
Schedule: Monday through Friday, 9:30 am to 6:00 pm

Job Description:

Preferred Experience:
2 years customer service call center experience
Ability to multi-task with computers

Product of Position:
In this role, you will act as the first line of contact on the 800# phone line, working directly with North American customers and a wide spectrum of Client's Life Sciences employees including Sales Team, Accounting/Credit, New Accounts, Complaints, Pricing, Quality Control, Product Managers, Manufacturing, Warehouse/Distribution Center, Marketing and Scientific Support.

You will handle inquiries professionally, ensuring clear internal and external communication while delivering world-class customer service. Responsibilities include problem solving, troubleshooting, negotiating, and building strong relationships with customers and co-workers.

You are expected to understand company procedures and policies and promote Client's Life Sciences in a positive manner while leading by example.

Day-to-Day Responsibilities:
Handle high-volume orders via phone and email
Manage high-volume cases in SalesForce.com related to inquiries and orders
Interact with internal and external stakeholders to ensure accurate information
Perform accurate order entry and order management (inventory, pricing, technical inquiries, shipping)
Take independent corrective actions for routine customer accommodations
Support complaint handling in coordination with the Complaint team
Maintain and update customer/dealer profiles in PeopleSoft
Coordinate with New Accounts team for account setup changes
Ensure timely follow-ups with customers
Attend product and technical training sessions

Required Education:
High school graduate or equivalent

Preferred Experience:
2+ years of cross-functional commercial or customer service experience

Required Skills:
Ability to handle high work volume in a fast-paced environment
Strong verbal and written communication skills
Proficiency in Word, Excel, email, and web tools
Typing speed of 50 WPM
Detail-oriented with strong problem-solving ability
Ability to meet or exceed department metrics
Adaptability in a rapidly changing environment
Reliable attendance

Desired Experience / Qualifications / Skills:
Experience in the Life Science industry or related field
Experience with PeopleSoft Order Management (or similar systems)
Experience with SalesForce.com case management

Soft Skills:
Ability to work independently and collaborate within a team
Positive, enthusiastic, and high energy
Dependable, reliable, and strong work ethic