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Job Requirements of Customer Service Representative I:
-
Employment Type:
Contractor
-
Location:
Waltham, MA (Onsite)
Do you meet the requirements for this job?
Customer Service Representative I
Careers Integrated Resources Inc
Waltham, MA (Onsite)
Contractor
Job Title: Customer Service Representative I
Location: Waltham, MA 02451(Remote from Eastern Time Zone)
Duration: 3 Months+
Pay Range: $15.50 - $16.50
General Summary:
Responsibilities:
Qualifications:
Education:
Location: Waltham, MA 02451(Remote from Eastern Time Zone)
Duration: 3 Months+
Pay Range: $15.50 - $16.50
General Summary:
- This position is designed for enthusiastic, detail-oriented individuals who thrive in a fast-paced environment and are passionate about supporting families.
- We are seeking candidates excited to focus on assisting parents and families throughout their overall experience with our products and services.
- The role requires a commitment to meeting key performance indicators (KPIs), adhering to outreach protocols, and delivering an exceptional customer experience.
- This is a great opportunity for individuals looking to build a career in the biotech sector with an organization that offers excellent training programs and growth opportunities.
Responsibilities:
- Achieve daily, weekly, and monthly goals.
- Comply with assigned schedules, assignments, and productivity metrics.
- Promptly, efficiently, and accurately contact existing customer or lead database.
- Assure the quality, integrity, and accuracy of client information.
- Master product information for accurate dissemination to customers.
- Comply with standard operating procedures and instructions within a quality management system.
- Assist customers and medical professionals throughout the birthing process and delivery lifecycle of ViaCord’s service.
- Successfully resolve customer challenges.
- Handle escalated customer issues as needed.
- Build and maintain strong customer relationships.
- Promote an open communication model and a positive teamwork environment.
- Partner with Customer Service Management to assist with new-hire training, as needed.
- Participate in continuous improvement projects within the department.
- Participate in cross-functional improvement initiatives.
Qualifications:
- Exceptional communication and organizational skills.
- Proven ability to meet and exceed KPIs and outreach protocols.
- Strong attention to detail, especially in recordkeeping and compliance.
- Previous experience in customer service, sales, or biotech preferred.
- Proficiency in CRM tools and database management.
- 2+ years of service or relevant experience preferred.
Education:
- Bachelor’s Degree, preferred.
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