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Job Requirements of Consumer Service Operations Representative:
-
Employment Type:
Contractor
-
Location:
San Antonio, TX (Onsite)
Do you meet the requirements for this job?
Consumer Service Operations Representative
Careers Integrated Resources Inc
San Antonio, TX (Onsite)
Contractor
Job Title: Consumer Service Operations Representative
Location: San Antonio, TX (Remote role)
Duration: 12 Months+ contract (Possibilities of Extension)
Job Summary:
Required Qualifications:
Preferred Qualifications:
Location: San Antonio, TX (Remote role)
Duration: 12 Months+ contract (Possibilities of Extension)
Job Summary:
- The Consumer Service Operations Representative 1 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 1 performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.
- The Consumer Service Operations Representative 1 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications:
- 2 years of administrative work experience, including typing/data entry
- Excellent verbal and written skills
- Previous customer service experience
- Ability to manage multiple or competing priorities
- Proficient in Microsoft Office Outlook and Word
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications:
- High School Diploma
- Previous call center or phone customer service experience
- Medical patient scheduling experience
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