Manager, Online Fulfillment

Title: Manager, Online Fulfillment
Location: Newark NJ
Contract: 8 Months and Possibility of Extension

WHAT WERE LOOKING FOR:
We are seeking a Manager, Online Fulfillment - US to join Client at our Distribution Center in McCarter Newark, New Jersey. The Manager, Online Fulfillment - US at Client is a key role within Client's Online Fulfillment driving operational efficiency, leading our e-Commerce Team,, and demonstrating a commitment to customer satisfaction. Ideal for a dynamic leader ready to drive our Online Fulfillment forward, ensuring smooth fulfillment processes and inventory management. Join us to contribute to Client's growth and uphold our values of innovation, respect, and sustainability.

DUTIES AND RESPONSIBILITIES:
Oversees and owns all daily eCommerce operations out of the US fulfilment centre including but not limited to order fulfilment, reverse logistics, inventory management, staff development, customer service communication
eCom Operational lead for Environment, Health & Safety: overall administration and implementation of EHS including initiatives, programs and procedures
Lead, guide, manage and continuously develop hired Online Fulfillment associates and temporary team members along with managing and owning all on site HR processes
Responsible for leading and implementing a culture of continuous improvement and standardization of e-commerce operational processes
Monitor and own ecommerce operations start to end ; ability to analyze, investigate, and determine the root cause of issues or bottlenecks preventing perfect order fulfillment an focus on cost saving or increased throughput activities
Local+ lead of ERP system including daily monitoring and issue resolving that does not allow for perfect fulfillment experience
Monitor advancements in e-commerce order fulfillment automation and digital space for opportunities and new ideas to improve consumers order experience
Identify and drive quick win initiatives within Operations that support longer term business objectives
Cross collaboration with Client departments to enable reporting on multiple eCommerce areas with the key goal of improvement- including but not limited to cost reduction, increased throughput, improved customer experience and safest practices
Oversee our logistics partners to ensure daily dispatches are accurate and orders are fulfilled on time and accurately.
KPI monitoring and recording

Qualifications:
Strong preference for a bilingual English and Spanish speaker
Proven ability to establish efficient processes and systems
Independent, self-motivated, detail-oriented, reliable, organized, and excellent communication skills
Ability to build, foster and nurture relationships & effective working process with members of the Global team and cross-functional teams
Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
Highly organized and detail-oriented, with a strong ability to manage multiple projects simultaneously
Proven problem solver, solutions orientated and a self-starter
Familiarity with e-Com software (SalesForce, payment gateways, online fraud tools, personalization tools, etc.). SalesForce and Zenkraft experience is an asset
Perform other duties as assigned
Effective time management and communication skills
Intermediate knowledge of Microsoft Office, Excel, Word etc.
3+ years of people management and/or leadership experience is required
Relevant education OR equivalent work experience in warehouse, inventory management,
fulfillment is an asset

This is a full-time position based out of our Distribution Center Location in McCarter Newark, New Jersey. This position follows our current in-person work model. Our in-person work model requires Team Members to be present in-person Monday through Friday. Client reserves the right to amend, delete or modify duties as business needs may dictate, provided that your position, as modified, is consistent with industry requirements of a person in your position.

OUR CORE VALUES:
Do The Right Thing
Create Impact
Respect The Small Things
Care Too Much
Be The Future

These values continue to guide us in all that we do. Along the way, weve been honored to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. Were still blushing!

SUSTAINABILITY AND SOCIAL IMPACT:
Client's objective is to build growth and do good things while prioritizing people, animals, and the Earth. Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation. In 2020, Client established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY:
Client is committed to Diversity, Equity, and Inclusion (DE&I) by creating meaningful, measurable change in the lives of our Team Members and in the communities where we operate. At Client, we call this Belonging. Achieving equality is critical to Client and our future. You can learn more about our Belonging commitment in our open letter: "Commit to Change, Change Will Come"

Client is an equal opportunity employer. We prohibit discrimination based on age, color, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.