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Job Requirements of Customer Service Coordinator II:
-
Employment Type:
Contractor
-
Location:
Corning, NY (Onsite)
Do you meet the requirements for this job?
Customer Service Coordinator II
Careers Integrated Resources Inc
Corning, NY (Onsite)
Contractor
Job Title: Customer Service Coordinator II
Job Location: Corning, NY
Duration: 12+ months with possible extension
Schedule: Standard hours
Pay Range: $20/Hour - $22/Hour on W2
Education:
Experience:
Day to Day Responsibilities:
Required Skills:
Desired Skills:
Soft Skills:
Job Location: Corning, NY
Duration: 12+ months with possible extension
Schedule: Standard hours
Pay Range: $20/Hour - $22/Hour on W2
Education:
- Associate degree minimum required
Experience:
- 2+ years, manager has strong preference for candidates with 2+ years of experience in Customer Service/ Corporate environment.
Day to Day Responsibilities:
- Manage assigned domestic and international customers execute error free transactions
- Receive, validate and enter customer orders accurately and timely using both Optical Fiber’s PeopleSoft (PS) as well as Optical Fiber’s SAP order management systems (depending upon source location).
- For export orders or NA orders sourced from an offshore location, creation of orders includes a sizable logistics component using ‘Origin Manager’:
- Create templates in Origin Manager for each ship from location teach customer.
- Reference routing guide select proper carriers and request new quotes from the Global Logistics Organization (GLO) team as needed.
- Gather all shipment weights/dims, customer details, and plant details create bookings in Origin Manager.
- Maintain existing and (as needed) create new processes for all WW CS locations.
- Create and maintain epos for third party vendors and ensure proper approvals.
- Approve all ‘sold through’ *** invoices and review to confirm details are correct.
- Follow specific, detailed processes for orders shipping designated locations, ensuring adherence to customs regulations. (Stamping, etc.)
- Assist other Optical Fiber Customer Service (CS) groups around the world as needed with their responsibilities.
- Create and issue credits/rebates for any fibre issues, price changes, etc. and update the RMA system then close out RAs created for said credit/rebate.
- Build product and pricing knowledge to support the generation of an RFQ and quote.
- Use open order and shipment reports tenure customers Requested Ship Date and Client’s Promise Date are adhered and when they are not, take appropriate proactive actions.
- Track shipments ensure they arrive the customer when promised and implement corrective actions when necessary.
- Create and maintain customer profiles and buying agreements into and Corporate PeopleSoft systems and interact with COF Commercial Ops tensure they remain current.
- Ensure opt Commerce® Fiber Data Delivery (FDD) is available for all customer shipments when required.
- Respond to customer inquiries within 24 hours regarding order, FDD and general product information.
- Build technical product knowledge to respond to customer inquiries and recommend fibre products based on customer requirements.
- Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers.
- Work with customers and Commercial Ops resolve all customer payment discrepancies.
- Take on project work as deemed necessary and/or participate on business teams as required.
- Supports sales team as required with various analysis/reports
Required Skills:
- Exceptional attention to detail in every aspect of work.
- Effective task prioritization with ability tumult-task.
- Strong team skills and able work in a highly dynamic environment.
- Outstanding verbal and/or written communication with the ability to express ideas clearly and precisely.
- Passionate about quality and customer focus.
- Strong organizational skills and solid problem-solving abilities.
- Proficient people skills
- Proficient in Microsoft programs such as Outlook, Teams, Word, & SharePoint.
Desired Skills:
- Knowledge of both Optical Fiber’s PeopleSoft and SAP order fulfilment systems, Optical fibres processes, and related Client corporate processes.
- Proactively and positively supports change and can lead change when required
- Motivated team player and works effectively in a close-knit team
- Ability to manage and prioritize multiple tasks/projects
- Proficient in Excel
Soft Skills:
- Positive attitude
- Results-oriented
- High self-confidence
- Takes initiative when opportunities arise
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