Phlebotomist III - Floater

The Patient Services Representative III – Floater (PSR III) represents the face of the company to patients who visit for routine health needs or critical lab testing. This position is responsible for drawing quality blood samples, preparing specimens for laboratory analysis, and maintaining a professional, safe, and caring environment.

The PSR III builds trust and confidence with patients by clearly explaining procedures and performing venipunctures skillfully, safely, and accurately. As a Floater, the PSR III provides coverage at multiple sites and is expected to travel as business needs dictate.

• Perform venipuncture and capillary collections on patients of all ages, including pediatric and geriatric populations.

• Verify patient identity, demographics, and labeling information; ensure patients confirm accuracy post-collection.

• Explain collection procedures clearly and provide a compassionate experience for every patient.

• Maintain specimen integrity and follow established lab procedures for specimen handling and processing.

• Accurately perform daily tasks and meet assigned deadlines.

• Maintain required records, logs, and documentation in accordance with company policy.

• Ensure cleanliness, safety, and professionalism in all work areas.

• Follow all company Policies & Procedures, including dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles.

• Communicate openly and effectively with supervisors, peers, and patients.

• Promote a positive image of the company to patients, clients, and the public.

• Demonstrate flexibility and adaptability in a fast-paced, changing environment.

• Exhibit leadership behaviors and commitment to process excellence.

• Uphold confidentiality and accuracy of patient information at all times.

• Make sound decisions based on established guidelines and good judgment.

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections.

• Strong organizational and multitasking abilities in high-volume settings.

• Proficient in data entry and keyboarding.

• Ability to provide error-free, quality work with minimal supervision.

• Superior customer focus and professionalism.

• Reliability, punctuality, and commitment to scheduled shifts.

• Ability to handle change positively and adapt to varying work locations.

• Must be available for weekends, holidays, on-call assignments, and overtime as needed.

• Must be able to travel to multiple sites with short notice.

• Reliable transportation required (personal vehicle); rideshare options are not acceptable.

• Clean driving record required.

• Required: High school diploma or equivalent.

• Required: Minimum of 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections.

• Transportation: Must have reliable, personal transportation to travel between sites.

• Mileage Reimbursement: Available for travel between assigned locations.