Business Analyst - Senior

Job Title: Business Analyst - Senior
Location: Toronto, ON (Hybrid)
Duration: 3 Months

Job Description:

Mandatory Requirements
At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment

Desired Skills and Experience:

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
• Strong knowledge and experience of:
• Use case generation, automated and manual testing, and bug lifecycle management
• Bug tracking and test case management tools (JIRA, Azure TFS)
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
• CRM test automation and Dynamics 365 specifically
• Experience/Knowledge about ERP implementation methodologies and strong analytical acumen.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work

• Demonstrated experience in implementing and integrating Microsoft Dynamics 365/CRM solutions with other systems
• Extensive experience in configuring workflows, dashboards, forms, views and build standard or custom reports
• Proven experience in testing external systems/components to integrate with D365CS.
• Solid experience in developing proper documentation for source codes, technical specification, and unit test result
• Acknowledged experiences in providing support and defect fixing during SIT/UAT/Regression Testing/Deployment preparations
• Comprehensive experience in supporting incident investigation fix and documentation for issue resolution.
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
• Strong automation testing or tooling experience using industry standard practices and kits.
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

• Solid experience and in-depth understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Demonstrated experience and proficient in the following technologies: Office 365, Power BI, PowerApps, Microsoft Azure, Flow, SQL, AD
• In-depth experience assisting with definition and functional design of conversions and interfaces, and functional experience in leading technical team through Microsoft CRM API usage; integration development.
• Recognized experience of Functional solution design and prototyping experience, leading clients in requirements gathering and documentation (FDDs) and ERP rollout and change management

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
• Demonstrated experience with case management and workflow-based systems

• What needs to be KT
• All technical artifacts related to the assignment
• Project-specific presentations, reports, status decks

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment

• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution