Customer Service Coordinator I

Duration: 12 months, possibility of extension
Pay: $18 hourly
Schedule: This is currently a hybrid role with 3 days in the office and 2 days working remotely.

Job Summary:

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

This role is ideal for individuals who are highly organized, customer-focused, and thrive in a fast-paced environment. It offers a blend of onsite and remote work, providing flexibility while maintaining a structured schedule. Opportunities for collaboration and professional growth are key aspects of the position.

Key Responsibilities:

1. Customer Support: Provide exceptional service to internal customers via phone/email/Teams.

2. Liaison Role: Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.

3. Conference Room Scheduling: Manage reservations and setup requests using specialized scheduling software.

4. Work Order Management: Process and enter work orders in designated software, collaborating with service partners for timely completion.

5. Event Coordination: Assist department groups in planning and executing customer events.

6. Recordkeeping: Maintain accurate records of requests, orders, and communications.

Qualifications

Education and Experience:

• 2-year associate’s degree or equivalent work experience preferred

• Customer service or call center experience preferred

• Previous experience in a call center, customer service, or administrative support role preferred

Skills:

• Strong customer service and listening skills

• Strong phone, keyboarding, and general office/call center equipment skills

• Experience with Microsoft Office suite and general call center/work order systems

• Solutions-oriented with strong problem-solving skills and ability to delegate or escalate appropriately

• Good organizational skills; detail-oriented and punctual

• Professional, friendly, and positive approach to customer expectations and requests

• Ability to work well under pressure and remain positive

• High level of integrity and confidentiality

• Strong interpersonal, written, and verbal communication skills

Adaptability:

• Ability to thrive in a fast-paced environment and respond effectively to changing priorities