Health Educator I

Job Description:

Will this role be fully remote? Yes

Are there any specific locations the candidates should be in? Anywhere in Kentucky

What is the expected schedule (include dates/time) 8-5 or 9-6 EST or CST

What are the day to day job duties? Primarily making outreach phone calls to Medicare members to support closure of HEDIS gaps in care. The Health Educator will search for alternate phone numbers for members and document all phone calls.



Top Skills Required:

Clinical background

Strong telephonic customer service skills. Will be talking to members on the phone

Proficient with Microsoft office tools excel, word

Adaptable to fast paced environment with frequent changes in priorities

Experience with remote work and associated time management

Reside in KY



Preferred: HEDIS experience



Required Education/Certification(s): Certified Community Health Worker (CCHW)



Required Years of Experience: 1 year healthcare or clinical



Is there potential for this to extend past 4 months or convert to a Client FTE? Yes



Summary:

Develop, implement and evaluate health education programs for members within the network and within the community.

Provide oversight and assistance to providers in meeting health education contract requirements.

Additionally functions in a lead role over health educators and make administrative decisions as delegated.



Essential Functions:

Act as a resource to the health educators in the resolution of issues that may arise during the implementation of any intervention protocol.

Make administrative decisions in the absence of the director or manager.

Design, implement, and evaluate health education interventions to meet the needs of the targeted population based on priorities established by the department and current contracts.

Conduct population specific, geographic specific and member specific needs assessments as required and as requested by contract.

Act as a lead in the development of internal resources in collaboration with the Resource Specialist as identified within the annual work plan. Identify and evaluate health education services within the community.

Use this information to extend resources to members by assisting with the development of referral agreements.

Function as a liaison to internal departments, community-based organizations, social service agencies, and public health departments as assigned to ensure that Client resource information is current and available.

Provide input on the design and functionality of all utilized databases. Attend work group meetings for maintenance and coordination issues.

Coordinate the health education services assessment of IPAs and medical groups as required and collaborate with QI on oversight.

Perform other duties as assigned including the submission of all required monthly reports.



Knowledge/Skills/Abilities:

Excellent verbal and written communication skills Ability to abide by Clients policies Maintain regular attendance based on agreed-upon schedule Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers



Required Education:

Masters degree required or equivalent experience or certification of specialization in patient education (such as CDE).



Required Experience:

0-2 years of experience working with culturally diverse and low-income populations within a managed care setting. Supervisory experience required.