Referral Representative I - 3rd shift

Job Title: Referral Representative I - 3rd shift
Location: Pittsburgh, PA
Duration: 4+ months
Shift: 9:00 pm - 5:30 am. 

Pay rate: $21.85/hr on W2

The Referral Testing Coordinator manages all internal and external customer interactions related to referral testing. This role is responsible for resolving complex customer issues and acting as a liaison between clients, internal teams, and referral laboratories.

• Retrieve, sort, and process specimens for shipment to referral laboratories.
• Ensure specimen quality and accuracy; identify issues such as incorrect specimen type, missing information, improper temperature, or insufficient quantity.
• Prepare and package specimens for shipment in compliance with IATA regulations.
• Maintain and organize departmental documentation and records.
• Handle customer inquiries related to test results, service issues, and quality concerns to ensure customer satisfaction.
• Report laboratory results following established protocols.
• Contact clients to resolve routine, medical, or technical issues related to patient testing and result reporting.
• Investigate and resolve complex referral testing issues.
• Research test availability and select appropriate referral vendors based on established protocols.
• Support Client Services, customers, and Sales teams by responding to questions and concerns promptly.
• Communicate all Tests Not Performed (TNPs) and laboratory incidents to clients within 24 hours; document thoroughly and escalate when necessary.
• Identify and escalate reportable quality incidents to supervisors.
• Maintain a safe, clean, and functional work environment.
• Comply with all applicable regulations, including CLIA, HIPAA, OSHA, and laboratory safety standards.
• Use personal protective equipment (PPE), engineering controls, and safe work practices as required.
• Perform additional duties as assigned.

• Minimum of 1–2 years of clinical laboratory experience.

• Background in customer service and/or healthcare or medical field.