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Job Requirements of QA Associate:
-
Employment Type:
Contractor
-
Location:
Pittsburgh, PA (Onsite)
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QA Associate
Careers Integrated Resources Inc
Pittsburgh, PA (Onsite)
Contractor
Job Title: QA Associate
Job Location: Pittsburgh, PA, 15275
Job Duration: 5+ Months (Possibility of Extension)
Shift: 8 am – 4: 30 pm - WFH Mondays and Fridays, WFO Tuesday, Wednesday and Thursday's.
Job Requirements:
Roles & Responsibilities:
Job Location: Pittsburgh, PA, 15275
Job Duration: 5+ Months (Possibility of Extension)
Shift: 8 am – 4: 30 pm - WFH Mondays and Fridays, WFO Tuesday, Wednesday and Thursday's.
Job Requirements:
- The Operations Quality Assurance Associate I will evaluate work completed by Operations agents aProductst program SOPs, WINs, business rules, and other program-related documents for adherence to expectations outlined in the documents.
- The QA Associate I must be able to use objective decision-making and critical thinking skills to determine whether audited work meets internal and external expectations.
- The Operations Quality Assurance Associate I will be a subject matter expert for their respective assigned business unit(s) and will utilize analytical skills to analyze data, processes, and workflows to provide insightful, actionable coaching for the Operations Agents.
Roles & Responsibilities:
- Coach Operations agents (peer to peer) on areas of opportunity for improvement found during evaluations, collaborate with training for Operations agents (i.e., new hire, refresher, and nesting training)
- Performs and documents results of all quality assurance evaluations on all operational products and services, including (but not limited to) benefit verification cases, patient assistance cases, software support calls/emails, inbound calls from patients or health care providers, data entry, etc.
- Participates in internal, vendor, or client calibration meetings as required to address quality initiatives but does not lead them.
- Identifies and escalates critical quality issues appropriately to senior management.
- Assists with other QA-related functions and responsibilities as needed to meet department and company goals.
- Availability to work occasional evening and/or weekend hours to meet company and departmental goals as the business need arises.
- Auditing work completed by Operations agents.
- Sending feedback to Operations leadership on agent performance
- Attending meetings, helping with data analysis, and other duties as assigned
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