IT Support Technician
Job Title: IT Support Technician
Location: New York, NY 10029 (100% Onsite)
Duration: 5+ Months (Possible Extension)
Pay Rate: $20 - 25/hr on W2.
Shift: General
Job Description:
We are seeking an IT Support Technician for a Windows 10 to 11 rollout project. The technician will be responsible for imaging devices with Windows 11 and performing basic troubleshooting as needed. Training will be provided, along with a structured script to follow, though a foundational understanding of Windows operating systems is preferred.
Responsibilities:
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Perform Windows 11 imaging for system upgrades.
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Follow a provided script to complete setup and configuration tasks.
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Conduct basic troubleshooting of system issues post-upgrade.
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Assist end-users with the transition from Windows 10 to Windows 11.
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Report and escalate technical issues as necessary.
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Ensure proper documentation of completed upgrades and any encountered issues.
Required Skills:
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Basic knowledge of Windows operating systems, including Windows 10 and 11.
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Ability to follow detailed instructions and troubleshooting scripts.
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Strong problem-solving skills and attention to detail.
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Good communication skills to assist end-users during the transition.
Preferred Skills:
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Experience with system imaging and deployment.
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Prior experience in IT support or technical assistance.
