Contracts IT Analyst

Job Description: This role is responsible for managing the company's response to IT-related requests that have been submitted by our customers. The Contracts IT Analyst will utilize a combination of their project management skills, knowledge of company products and services, and input from multiple subject experts to respond to customers needs.

Responsibilities:
Draft, review and execute responses to IT inquiries submitted by current and prospective customers regarding *** products and services, ensuring compliance to company policies and procedures.
Complete security assessments, both technical and organizational, for all lines of business (Clinical Labs, Immunohematology, Point of Care, and Molecular).
Primarily support North America, but complete global requests when necessary.
Understand the customers requested solution and how to position *** products, messaging and services.
Work cross functionally to ensure internal alignment, delivering responses that clearly articulate ***s product and service differentiators to attract and retain customers.
Task and assign proposal content as needed for subject matter experts sections, following up with section owners to ensure timely and accurate content delivery. Meet established SLAs, such as two-week turnarounds for standard requests.
Manage database of FAQ/Responses by line of business and instrument. Create best in class content to act as a competitive differentiator.
Participate in projects and initiatives as required.