Talent Coordinator

Title: Talent Coordinator
REMOTE
Contract: 6 Months and Possibility of Extension

JOB DESCRIPTION
Position is fully remote but candidate needs to be able to support CST or EST time zones.

Job Summary
The Talent Coordinator assists in the onboarding of new talent. Serves as an ambassador for *** ensuring the candidate has a lasting and favorable impression of the company.

Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
First Point-of-Contact: Serve as the initial contact for candidates regarding background check and drug screen policies and processes, ensuring their questions are thoroughly addressed.
Brand Ambassador: Embody the company's People First Commitments and Values of Success, Integrity, Diversity, Inclusion, Safety, Environmental Stewardship, and Customer Service in all interactions, acting as a brand ambassador.
Partnership Building: Support internal and external customers by fostering engagement through prompt and effective responses to inquiries and issues.
Effective Communication: Provide timely, thoughtful, and engaging written and verbal communication to customers throughout the hiring process.
Process Knowledge: Maintain a thorough working knowledge of processes to accurately answer candidate questions and provide necessary information.
Candidate Profile Management: Keep candidate offer profile notes updated with current and accurate data, reflecting the candidates or new hires status.
Issue Resolution and Escalation: Ensure that all candidate and Talent Advisor questions are fully addressed, escalating complex or difficult issues as necessary.
Pre-Employment Process Coordination: Work closely with the hiring team to provide updates on the candidate's pre-employment process and ensure that all pre-boarding actions are completed in a timely manner.
Pre-Employment Checks: Monitor and follow through to ensure each pre-employment check is fully executed, remaining proactively engaged throughout every step of the process.
Administrative Support: Perform administrative duties specific to the department, such as conducting research, processing requests, updating standard templates and reports, and preparing collateral materials.
Customer Service Excellence: Provide high-quality, timely, and professional customer service, ensuring a positive experience for all stakeholders.

Education and Experience
Education: High School Diploma or GED (accredited).

Experience: Four years of prior work experience in HR or Recruitment.
1-3 years of experience
Previous experience in Oil & Gas, Transportation or Waste experience preferred not required.
Fluent in French, preferred not required.

Other Knowledge, Skills or Abilities
Proven ability to establish and maintain excellent working relationships
Strong interpersonal and organizational capabilities
Demonstrates initiative and self-motivation
Ability to multi-task, manage conflicting priorities and meet deadlines
Experienced and proficient (ability to use without assistance) with Microsoft Office, Teams, Excel, Outlook and internet searches
Presentation skills
Must be willing to work various start times to accommodate various time zones
Excellent verbal and written communications skills
Must have excellent time management and organizational skills in order to accomplish numerous tasks and assignments
Proven problem solving ability and successful conflict resolution
Strong analytical skills
Excellent customer focus

Key Competencies
Work Standards - Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed
Quality Orientation Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks
Active Learning - Demonstrates zeal for new information, knowledge, and experiences, regularly seeking and capitalizing on learning opportunities; quickly assimilating and applying new information
Customer Focus Make customers and their needs a primary focus of ones actions; developing and sustaining productive customer relationships
Adaptability maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirement or cultures
Initiating Action Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required, being proactive.