Patient Activation Administrative Specialist

Job Title: Patient Activation Administrative Specialist
Location: Mesa AZ  85206 (Contractor may be asked to travel to other offices within the AZ market)
Length: 17 weeks(4 months)
Shift Time: Days - 8hr; Monday - Friday

Job Description:
The Patient Activation Administrative Specialist is a front line team member responsible for welcoming patients as they arrive at the clinic and ensuring they are fully onboarded with the company’s digital health tools. This role is important to enhancing the patient experience by ensuring all patients are activated and educated on their health tools.
As the first point of contact in the lobby, the Patient Activation Administrative Specialist plays a key role in building trust and offering support to patients who need assistance in activating.

What you’ll likely work on:

• Patient Greeting and Onboarding: Serve as the first point of contact in the lobby, welcoming patients and ensuring a positive first impression.
• App Activation Support: Check each patient’s activation status and assist with setup and troubleshooting as needed.
• Patient Education: Explain app features and benefits, and answer questions to encourage confident usage.
• Coordination and Escalation: Collaborate with clinic staff and escalate technical issues to the appropriate support teams.
• Tracking and Feedback: Document activation progress and share patient feedback to help improve digital engagement efforts.

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.
What you’ll need:

• Minimum 1 year of experience in a patient facing role within a healthcare setting
• Ability to communicate clearly, patiently, and empathetically with a diverse patient population
• Strong organizational and time management skills.
• Strong written and verbal communication skills
• Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
• A proven track record of persisting through change, demonstrating a forward thinking perspective when under pressure, and consistently stepping up to take action on challenges
• Proficiency in computer technology such as typing, navigating the internet, working with new mobile smartphone applications, and using multiple software systems simultaneously

Parking: Parking is free, on the north and south side of the building.