Customer Service Associate Representative

Duties

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100% remote
Need a hard-wired internet set up with at least 5 mbps of upload speed and 10 mbps download speed
Must be able to work any shift between 8am-8pm EST Monday-Friday
Skills

Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices.
Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
Ability to be empathetic understanding that we are dealing with sensitive content with our members.

• Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations.
• Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options.
• Meet or exceed performance metrics related to scheduling appointments and appointment confirmations.
• Consistently multitask and conduct research on each case, toggling through various applications on multiple screens.
• Ability to be empathetic understanding that we are dealing with sensitive content with our members.

Minimum Experience required:

• 1+ year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
• phone skills
• computer skills
• basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred

Non-negotiable skills:

• must have basic computer understanding/skills