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Job Requirements of Customer Care Representative I:
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Employment Type:
Contractor
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Location:
Clifton, NJ (Onsite)
Do you meet the requirements for this job?
Customer Care Representative I
Job Title: Customer Care Representative I
Job Location: Clifton, NJ- 07012
Job Duration: 2+ months of contract + temp to hire
Shift time: Mon – Fri 9:00 AM - 5:00 PM EST
Pay Rate: $17.75/hr on W2
Summary:
Provides excellent and consistent customer service using various communication methods such as phone, email, chat, and digital tools (including AI). Handles routine healthcare-related inquiries with professionalism and empathy.
Key Responsibilities:
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Support assigned healthcare clients with routine customer service tasks.
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Make outbound calls to patients/customers using prepared scripts and procedures.
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Handle sensitive health information with strict confidentiality.
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Provide respectful and empathetic service, especially when discussing personal health matters.
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Respond to inquiries through phone, email, chat, or fax about test results, services, and concerns.
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Assist multiple client groups based on business needs.
Required:
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At least 1 year of customer service experience.
Preferred:
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Experience in healthcare or laboratory settings.
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Proven ability to meet customer service and quality standards.