Business Analyst Sr

Key Responsibilities:

• Analyze and document complex business processes and requirements to support service delivery improvements.
• Develop and evaluate alternative solutions, including business process reengineering and IT system enhancements.
• Design and deliver comprehensive end-user training programs, including eLearning modules, to support the adoption of new applications and systems.
• Conduct cost-benefit analyses in accordance with State methodologies.
• Lead or contribute to project planning and execution from inception through implementation and maintenance.
• Create data models and process/activity models to define and communicate system functionality.
• Support system installation, testing, data conversion, and ongoing maintenance.
• Facilitate workshops and stakeholder sessions to gather requirements and explore solution options.
• Conduct special studies and prepare reports on business process and system-related issues.
• Build strong relationships across all levels of State staff, from clerical to executive leadership.
• Apply hands-on experience in data modeling and process modeling as needed.
• Ensure solutions are integrated across multiple functional and technical environments.
• Stay current with emerging technologies and apply them to solve business challenges effectively and cost-efficiently.

Technical Environment:

• Multi-tier computing (mainframe, mid-level, desktop).
• Internet/intranet-based service delivery.
• Electronic Data Interchange (EDI).
• Imaging systems.
• Data warehousing.
• Geographic Information Systems (GIS).
• All solutions must align with the State’s architectural framework, emphasizing information sharing, data integration, and network interoperability to enhance service delivery to Tennessee citizens.

Qualifications:

• Minimum of five years of progressively responsible experience in business analysis within the last five years.
• Proven experience in developing and delivering training, including eLearning content and instructor-led sessions.
• Bachelor’s degree required; advanced degree preferred.
• Strong analytical, facilitation, negotiation, and communication skills.
• Demonstrated ability to work effectively with diverse stakeholders and manage complex projects.