Office/Mail Clerk I

Job Description:

Will the position be 100% remote? No, this position is 100% in the office, 1075 Main Street, Suit 400, Waltham, MA

Are there any specific location requirements? Yes, see above.

Are there are time zone requirements? See above. This is EST.

What are the must have requirements? Mail clerk job experience.

What are the day to day responsibilities? Sorting and scanning incoming mail and sending to appropriate departments in a timely manner to ensure compliance requirements are met. Handling inbound email requests for materials to be sent to members; includes handling of outbound mail.

Is there specific licensure is required in order to qualify for the role? No

What is the desired work hours (i.e. 8am 5pm) Yes, 8am-4:30pm or 8:30am-5pm

What additional equipment besides a laptop, keyboard, mouse and headset will be required for this candidate to be successful in this role? (see below) Nothing else. We have monitors in the office.



Summary: Perform a variety of clerical functions including data entry. Ability to support team with flexibility and accuracy. Essential Functions: Sort, date stamp and distribute mail/faxes/packages daily within set time frames. Assist in maintaining files as needed Scan documents as requested Print documents as requested Mail and file all department documents with accuracy, efficiency and in a timely manner. Includes folding, mailing, filing Keep printers and printer areas stocked Prepare mailings and packages, send out Coordinate, upload and maintain department documents for multiple health plans using multiple applications in an accurate and complete manner State Plan / Department Specific Duties and Responsibilities Clerical Support one of the following teams o PIM o Assign work from incoming outlook boxes based upon defined assignments o Recovery o Data entry into department applications with accuracy, efficiency and in a timely manner. o Medicare o Order new hire equipment, i.e. cell phones, computers, security access etc. o Listen to sales records and capture pertinent information o Order department supplies as requested o Create help desk tickets and act as liaison for facilities department requests o Legal Affairs o Create binders as requested o Create help desk tickets o Answer department phones o Medical Affairs o Contacts members and providers regarding outreach materials as needed o Data entry into department applications with accuracy, efficiency and in a timely manner. o Member Services o Compile and post departmental scorecards o Assist with basic reporting needs o Stock and maintain department supplies Knowledge/Skills/Abilities: Excellent verbal and written communication skills Ability to abide by Clients policies Maintain regular attendance based on agreed-upon schedule Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers Demonstrated adaptability and flexibility to changes and response to new ideas and approaches Required Education: High School Diploma or equivalent. Required Experience: 0-2 years of experience PC experience in a Windows environment. Experience using Microsoft Word. Filing experience preferred. Experience with customer service



Comments for Suppliers: May be longer than, depending on whether I can fill the current requisition.



May be longer than, depending on whether I can fill the current requisition.