Professional(Other) - Property Damage Claims Specialist

Job title:- Property Damage Claims Specialist
Location:-  Allentown, PA 18101
Duration:-  06 months
 
Job description:-

• We are seeking a damage claims specialist to handle customer property damage claims that may
• occur allegedly due to the operations or providing of electric service. Responsibility includes the accurate and timely processing of customers’ claims, while conforming to state regulations and the Company’s tariff.
• This individual will oversee the process, from the time the claim is initially received through the final determination and notification to the claimant and claim settlement, if warranted. This individual will be responsible for ensuring proper documentation, maintaining tracking reports, as well as handling customer inquiries.

 
Callouts:
This role is hybrid 3 days on site ( Tues, weds, thurs) , 2 days from home ( M/F)
 
Core Responsibilities

• Assist in determining liability for damage claims
• Ensure compliance with state regulations and Company tariff
• Analyze claims to ensure losses to be paid are appropriate for event
• Process claims by accepting or rejecting claimant’s documentation
• Maintain tracking records of all accepted and denied claims
• Ensure confidentiality of claims decisions and rationale
• Provide quality customer service
• Handle escalated calls or route to appropriate work groups
• All other duties and projects as assigned

 
Required Qualifications
Education

• Bachelor’s Degree (preferred)
• High School Diploma (basic)

 
Experience

• Minimum three (3) years’ experience in Claims Handling
• Proficiency with all Microsoft Office products, specifically Word and Excel
• Strong verbal and written communication skills
• Problem-solving and conflict-resolution skills