Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, delivering high-quality phlebotomy and specimen collection services in a safe, professional, and patient-centered manner. This role is responsible for collecting, processing, and preparing clinical and forensic specimens for laboratory testing while following established protocols, quality standards, and confidentiality requirements. The PSR I creates a welcoming environment, explains procedures clearly, and ensures accuracy, compliance, and process excellence in all interactions.

• Perform daily assigned duties accurately, efficiently, and on schedule under the direction of the area supervisor.

• Collect blood specimens using venipuncture and capillary techniques, including pediatric and geriatric patients.

• Perform both clinical and forensic specimen collection and processing in accordance with established procedures.

• Prepare, label, handle, and process specimens for laboratory testing while maintaining specimen integrity.

• Maintain accurate records, documentation, and data entry in required systems.

• Ensure compliance with safety standards, infection control policies, and confidentiality regulations (HIPAA).

• Create a professional, respectful, and reassuring environment for patients.

• Demonstrate leadership behaviors, organizational commitment, and a positive company image.

• Maintain a clean, safe, and professional work environment at all times.

• Ability to deliver high-quality, error-free work in a fast-paced environment.

• Strong phlebotomy skills, including pediatric and geriatric draws.

• Ability to work independently with minimal on-site supervision.

• Excellent customer service and communication skills.

• Strong attention to detail, accuracy, and confidentiality.

• Proficient in keyboarding and data entry.

• Flexible availability to meet staffing needs, including weekends, holidays, overtime, and on-call shifts.

• High school diploma or equivalent (REQUIRED).

• Medical training (medical assistant or paramedic) preferred.

• Phlebotomy certification preferred and required in California, Nevada, and Washington.

• Minimum of 6 months of phlebotomy experience (REQUIRED).

• One or more years of phlebotomy experience preferred.

• Customer service experience in a retail or service environment preferred.

• Prior experience with data entry and electronic systems required.