Patient Accounts Representative

Job Summary:

• The Patient Accounts Representative is responsible for front-line, patient-facing duties within the Accounting Office.
• This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services.
• The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Key Responsibilities:

• Greet and assist patients and visitors in a courteous and professional manner.
• Answer incoming calls and direct inquiries to the appropriate department or team member.
• Respond to patient billing questions, explain statements, and provide basic account information.
• Accept and process patient payments; provide receipts and documentation as needed.
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes.
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures.
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues.
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies.
• Ensure desk and waiting area remain clean, organized, and professional.

Education & Experience:

• High school diploma or GED required.
• 1–2 years of experience in a healthcare, medical, dental, or customer service setting.
• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred.
• Background in both dental and medical billing environments strongly preferred.

Skills & Competencies:

• Strong interpersonal and verbal communication skills.
• Professional demeanor and commitment to providing excellent customer service.
• Ability to manage multiple tasks and prioritize in a busy environment.
• Proficient in Microsoft Office and comfortable working with databases and digital records.
• Detail-oriented with strong problem-solving and organizational abilities.
• Knowledge of HIPAA and patient confidentiality requirements.