Patient Support Specialist

Job Title: Patient Support Specialist
Location: Whippany, NJ 07981
Duration: 2 months (possible extension)

Shift: Monday – Friday, 11:30 AM – 8:00 PM

Pay rate: $20.90/hr. on W2
 
Position Overview:
The Patient Support Specialist provides concierge-level support to patients accessing prescription medications through the client’s copay assistance programs. Acting as a key point of contact, this role ensures a seamless patient experience by addressing inquiries, facilitating program eligibility, assisting with reimbursement, and providing guidance on medication access. The Specialist engages with patients, physicians, and pharmacies while delivering empathetic, patient-focused support.
 
Key Responsibilities:

• Respond to inbound and outbound calls regarding patient access to medications, claims, and copay assistance.
• Provide empathetic guidance, support program navigation, and ensure patient satisfaction.
• Escalate issues to Program Management, IT, or other internal teams as needed.
• Process claims or assist with administrative tasks (e.g., mail sorting) when required.
• Support other departments or assignments as needed.
• Maintain patient confidentiality and adhere to all compliance standards.

 
Required Skills & Experience:

• 1+ years in healthcare, case management, or patient support in a high-volume contact center environment.
• Strong customer service skills with high empathy and emotional intelligence.
• Ability to communicate clearly and effectively, both verbally and in writing.
• Adaptable and able to problem-solve in a fast-paced environment.
• Comfortable working with call center software and third-party systems (training provided).

Preferred/Plus:

• Knowledge of pharmacy benefits, health care insurance, or medical billing.
• Experience with systems such as SelectRx, Pro-Care, FSV, or call center platforms like Five9/In-Contact.
• Bilingual in English/Spanish.
• Previous call center metrics/performance management experience.

 
Why Work Here:

• Fun, team-oriented company culture with volunteer opportunities.
• Competitive benefits: medical, dental, vision, 401(k) with match, PTO, paid holidays.
• Professional growth opportunities within a supportive environment.