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Job Requirements of Pharmacy Technician | Sales Administration Analyst:
-
Employment Type:
Contractor
-
Location:
Lake Mary, FL (Onsite)
Do you meet the requirements for this job?
Pharmacy Technician | Sales Administration Analyst
Careers Integrated Resources Inc
Lake Mary, FL (Onsite)
Contractor
Job Title: Pharmacy Technician | Sales Administration Analyst
Location: Lake Mary, FL (hybrid)
Duration: 6+ Months (Possible Extension)
Schedule Notes: Mon - Fri, 9 AM – 6 PM EST, potential opportunity for OT
Essential Responsibilities:
Candidates will be supporting either the Physical Engagement or Specialty Pharmacy areas
Qualifications:
Skills:
TOP NON-NEGOTIABLE SKILLS:
Essential Functions:
Education:
Location: Lake Mary, FL (hybrid)
Duration: 6+ Months (Possible Extension)
Schedule Notes: Mon - Fri, 9 AM – 6 PM EST, potential opportunity for OT
Essential Responsibilities:
-
This role will be hybrid - 3 days onsite and 2 days WAH. Candidates must be sourced from within a commutable distance of the Lake Mary, FL office as 100% WAH is not available.
Serve as primary lead for internal/external customers for all Specialty Pharmacy/AIC/HS partnerships. - Responsible for leading relationship and retention focus for existing strategic group portfolio.
- Works with Specialty Pharmacy/AIC/HS Representatives to Products sales insight and helps to drive organic sales growth and targeted goals.
- Project lead for efficient resolution of customer issues, on-boarding, EComm troubleshooting, account ordering, return goods, credit & rebills and contract & price loads.
- Ability to organize and lead individuals to collaborative solutions effectively communicating via phone and email with group administrators, CSD departments, buyers, and executives, as needed.
- Responsible for managing multiple group mailboxes, including creating and ensuring processes are maintained for superior customer service achievement.
- Assist and collaborate implementation meetings providing guidance and resolution for customer pain points across various departments.
- Assist and evaluate internal/external customer reporting for optimal strategic partnership growth and compliance.
- Engage as a primary SME with product and contract loads for Specialty Pharmacy/AIC/HS partnerships to ensure seamless and accurate transactions are achieved, including sales orders and target attainment.
Candidates will be supporting either the Physical Engagement or Specialty Pharmacy areas
Qualifications:
- SAP experience is preferred but not required
- Logisitics experience
- At least 2 years of Process Improvement experience
- 3+ years customer service experience supporting inside or outside sales
- Advanced Microsoft Suite knowledge (Excel, Outlook, Word, One Note), SharePoint, SAP, Business Objects, SalesForce, EComm platform support
- Excellent phone and written presentation and communication skills required.
- Demonstrated ability to problem solve individually and as a team setting
- Professional demeanor
- Strong administrative skills
Skills:
TOP NON-NEGOTIABLE SKILLS:
- Process Improvement Skills
- Ability to learn and retain new detail as well as apply them quickly
- Attention to detail
- Team player
Essential Functions:
- Assist customer with Windows based applications on-boarding, account management, and issue resolution as Primary support.
- Assist with internal & external customer communications via phone, email for efficient resolution.
- Function as Specialty Pharmacy/AIC/HS groups SME for existing and potential new business growth.
- Assist other departments as primary contact for all Specialty Pharmacy/AIC/HS group partnerships.
- Process management and engagement for customer retention.
- Communication outreach for existing partnerships optimization.
- Ability to multi-task and troubleshoot ongoing requests managing multiple key partnerships.
Education:
- High school diploma, bachelors preferred
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