Credit and Collection Analyst II - Customer Management

Position Title





Customer Account Specialist






Specific Position Requirements







Person will sit remote, but would be ideal if they are local so can come onsite if needed.

Work shifts will be between the hours of 6:55am to 6:05pm Central

40 hours per week, OT is allowed but not mandatory

***We have noticed when reviewing past hiring that recent grad candidates or "fresh" candidates without significant collections experience actually tend to perform best in the roll. Candidates with years of collections background, tend not to do well.Client method of collections is fundamentally different from many companies, so candidates with a lot of collections background, usually have a lot more to un-learn and are often resistant to doing so. Seek recent college grads or even high school grads with good interpersonal/communication skills and people who are ready and willing to learn.



As a Customer Support Specialist, you will support our delinquent customers across all products by identifying the customer's issues and supporting them by educating, motivating and taking action to resolve delinquent accounts while retaining our customers.



In addition, you will:



Use telephone negotiating techniques to build and maintain company, customer and dealer relationships



Review payment history and account information



Update/confirm debtor information



Negotiate payment plan modifications according to established policies and procedures



Administer collection efforts within federal and state regulations and company policy



Assist with account resolutions for misapplied cash and refers problem accounts to supervisors We need an excellent communicator, both verbal and written, who thrives on solving problems and working in a global team environment. A Bachelor's degree in business



or a related discipline is preferred.



We also require:



Minimum of 1 year of experience in customer service



Ability to remain seated for long periods of time to perform telephone work in a call center environment



Capacity to quickly change focus on work activities



Strong computer aptitude with the ability to learn quickly and apply new knowledge; familiar with both mainframe and software applications A strong candidate will also have:



Knowledge of negotiation techniques



Familiarity with the Client Financial policies and procedures regarding collections.



1st shift, 40 hours per week, OT is allowed but not mandatory



Work shifts will be between the hours of 6:55am to 6:05pm. Central Time



Visa sponsorship is not available, now or in the near future, for this position.



Contingent worker will not be driving a Client vehicle while on assignment at Client





Performs credit and collection duties for large and moderately complex customer accounts, including telephone collections, account authorization, and account management. Duties: Collects large and moderately complex past due accounts utilizing available technology and collection strategies. Negotiates payment plans with past due customers. Evaluates financial statements and other customer information and authorizes establishment of credit within the company guidelines. Reviews account status; Recommends and authorizes additional sales to the customer. Assists with account resolutions for misapplied cash and refers problem accounts to supervisors. Manages assigned accounts to maintain low levels of delinquency.