Cancer Center Patient/Family Assistant

Job Title: Cancer Center Patient/Family Assistant
Location: Houston, TX 77030
Duration: 2 Months (Extension Possible)

Job Description:
To provide administrative support for delivery of patient / family services within the Cancer and Hematology Centers including but not limited to requests for patient/family assistance and delivery of patient/family programming such as Make-A-Wish Foundation?

Job Responsibilities:

• Provides customer-focused service and communicates effectively with patients, families, and visitors.
• Coordinates communications including phone calls, pages, and faxes in a friendly, professional, and timely manner.
• Welcomes and interacts with patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
• Responds to questions related to Medical Transportation Management systems, assistance requests, patient/family programming, events, and unanticipated challenges.
• Proactively approaches dissatisfied families and implements service recovery measures.
• Assists patients and families in completing forms and documents when requested.
• Ensures interpreter services are available as needed for patients and families.

The Cancer & Hematology Center is seeking a dedicated and compassionate Patient/Family Assistant to support the delivery of high quality services for our patient families. This role provides critical administrative support.

• Serve as a friendly, professional first point of contact for patients, families, and visitors in the Hematology/Oncology outpatient clinic.
• Coordinate communications including calls, pages, and faxes.
• Assist families with forms and service-related questions, including transportation and parking.
• Prepare confidential requests for financial support for families, including procurement card/check requests.
• Maintain required documentation and records with accuracy and compliance.
• Bilingual Spanish/English preferred.

Skills:
Required Skills & Experience:

• Two (2) years of experience in a healthcare environment providing administrative support or working with patients and families.
• Knowledge of customer service concepts.
• Knowledge of clerical procedures and administrative systems.
• Knowledge of insurance verification procedures and terminology.
• Knowledge of medical terminology.
• Ability to communicate effectively both orally and in writing.
• Ability to demonstrate interpersonal skills, judgment, initiative, problem-solving skills, and time management skills.
• Ability to demonstrate professional listening and communication skills.
• Ability to use proper diction in verbal communication.
• Ability to use personal computers with proficiency in word processing, spreadsheets, and applicable software.
• Ability to type a minimum of 40 words per minute.

Preferred Skills & Experience:

• Two (2) years of experience in a pediatric healthcare environment providing administrative support or working with patients and families.
• Bilingual in Spanish and English.

Education:
Required Education:

• High School Diploma or equivalent.

Preferred Education:

• Associates Degree in Human Development and Family Studies, Social Work, Business or in a healthcare-related field.