IT Analyst III

Location: Hybrid, within area of the Client office locations (Client, NY; Charlotte, NC).

Product/PURPOSE OF POSITION
The Global Directory Services Engineer is a senior technology leader and SME for Global Directory Services, to include on-premises and cloud Active Directory, Microsoft Entra, and related products and utilities which support AD/Entra.

This position will function as an enabler across IT Architecture, Engineering, Operations, Security, Strategic partners, Technology vendors and Project management teams to facilitate the successful delivery of complex Client initiatives and priorities.

A core accountability of this position is a strong engineering mindset that focuses on keeping the environment organized, secure, while flexible, while ensuring the time spent on manual tasks is minimized, preferring the implementation of standards-driven automation.

Responsibilities include evaluation of the current Client Active Directory and Entra environments, making recommendations for continuous improvement and alignment with best practices.

As a core member of the Client Multi-Cloud team, this position will be responsible for helping direct and guide the delivery of key priorities across multiple stakeholders, with the assistance of the Project Manager and Technical Support teams. While being predominantly internally focused, this position will require strong communication to bridge between various Infrastructure and Application teams as well as an excellent ability to navigate within a background of relative ambiguity.

ROLES AND RESPONSIBILITIES
Design, install, configure, operate Active Directory (AD), Entra, and supporting utilities and products
Establishes standards, policies & guidelines for Active Directory and Entra in collaboration with service line owner, information security, and technology teams
Develop, configure, and support Active Directory and Entra solutions that meet business needs and align with Client technology standards
Supports IT project start up though technical consultation, charter definition, benefit and analysis, requirements gathering and formal PMO approval
Partners with all members of project team as a technical lead in the planning, design, coordination and execution of comprehensive, realistic and effective work plans
Helps promote a consistent vision and strategy throughout the organization
Builds relationships that foster collaboration and partnerships to drive better strategies, priorities, and service to the customer
Assists and oversees quality change control according to Client Change Management, Incident Management, Problem Management and Disaster recovery Methodology
Mentor members of the infrastructure team on architectural, engineering and operational best practices related to Active Directory
Communicates design at strategy at all levels of the organization
Provides escalated support for Business-Critical problems

EDUCATION REQUIREMENTS
Bachelor's degree or equivalent from four-year college in computer science or related field, preferred
High School Diploma or GED minimum required.

WORK EXPERIENCE
7+ years of experience in Active Directory / Windows system administration, with a focus on private cloud and public cloud platforms
7+ years experience in a production IT environment managing enterprise IT infrastructure, hardware, hosting services and cloud infrastructure.

REQUIRED SKILLS
Active Directory Design and Migration experience at an enterprise level (multiple forests and domains, trust relationships)
Active Directory Security Best Practice Implementation (e.g., tiered services, GPOs, Privileged Access Workstations, AD Health Monitoring)
Active Directory Backup / Restore Testing, Ransomware Protection
In depth knowledge of Active Directory and Windows Servers, including
Active Directory on Prem
Azure AD
ADFS
M365 Integration
Multi-factor Authentication
Windows Server Core
Leads by Example: Professional, big picture thinker, accountable, committed and well respected by team; can contributes significantly to Mission, Vision and Strategy of the organization; shows strong alignment of work and priorities to vision and strategy
Inspires Others: Exhibits a wide breath of technical, operational and team leadership skills; excellent command and control; develops strong talent through good situational management skills; possesses a passion for excellence
Gets it done: Consistently achieves quality results on a timely basis; challenges and pushes his team; high Say-Do factor (i.e. delivers on commitments); superior follow through.
Experience engineering, building, and supporting a global active directory environment
A holistic understanding of IT infrastructure inclusive of server, storage, network, virtualization, database, DR/business recovery and continuity practices, etc.
Understanding of public cloud models (IaaS, PaaS, SaaS) and providers (AWS, Azure)
Demonstrated expertise driving operational improvement and excellence
Proven ability to influence and interact effectively with peers and IT leaders
Strong communication and presentation skills
Strong crisis management

DESIRED SKILLS
Experience with Microsoft AD partitioning and tiering mechanisms, such as Red Forest and Tier 0/1/2, Privileged Access Workstations (PAW), Netwrix Password Policy Enforcer, Quest Recovery Manager
Manufacturing Experience
Active Directory in a High Security / Regulated environment