Customer Service Specialist I - Centralized Pt Scheduler

Job Title: Customer Service Specialist I - Centralized Pt Scheduler
Location: Costa Mesa, CA 92626
Duration: 6+ Months (possible extension)

Schedule Monday to Friday, 8:30 AM – 5:05 PM
Pay range: $22 - $25/hr. on W2
 
Job Summary:
The Customer Service Specialist serves patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, functions as a liaison and ensures a high-value, personalized experience. For Client Clinic: Member Advocate I; for Revenue Cycle: CPS Specialist.
 
Job Responsibilities:

• Answer phone calls and assist patients, members, and providers
• Schedule patient appointments
• Triage phone calls as necessary
• Conduct patient/member pre-certification to ensure coverage for appointments and medical care
• Function as a liaison using data and technology to ensure a high-value, personalized experience

• One (1) to three (3) years of customer service experience
• 2+ years of DIRECT radiology diagnostic testing scheduling experience (e.g., mammogram, DEXA, X-ray, Ultrasound, CT, MRI, Nuclear Medicine).

 
Required Education: High School Diploma or equivalent
 
Preferred: Epic EMR experience.