Cust Svc Spec I-Centralized Pt Scheduler

Job Summary:
The Customer Service Specialist serves patients, members, and providers. Responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. May conduct patient/member pre-certification to ensure coverage for appointments and medical care. With the assistance of data and technology, functions as a liaison and ensures a high-value, personalized experience. For Client Clinic: Member Advocate I; for Revenue Cycle: CPS Specialist.

Job Responsibilities:

• Answer phone calls and assist patients, members, and providers

• Schedule patient appointments

• Triage phone calls as necessary

• Conduct patient/member pre-certification to ensure coverage for appointments and medical care

• Function as a liaison using data and technology to ensure a high-value, personalized experience

Required Skills & Experience:

• One (1) to three (3) years of customer service experience

Preferred Skills & Experience:

• N/A

Required Education:

• High School Diploma or equivalent