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Job Requirements of Customer Service Representative:
-
Employment Type:
Contractor
-
Location:
Marlborough, MA (Onsite)
Do you meet the requirements for this job?
Customer Service Representative
Careers Integrated Resources Inc
Marlborough, MA (Onsite)
Contractor
***This position would start at 8:30-5:30EST for training. After trained, we would like them to move to 9:30-6:30EST, or 10-7EST
PAY RATE: ***-***/hour
SHIFT HOURS: This position would start at 8:30-5:30EST for training. After trained, we would like them to move to 9:30-6:30EST, or 10-7EST
WORK SITE: This position is full time remote. Can be anywhere in the country, but must be available for training 8:30am 5:30pm EST and then the shift will be 9:30-6:30EST, or 10-7EST
CAN THE WORKER WORK REMOTE: Yes
REQUIRED EDUCATION: High School Diploma required, Associate or Bachelor's Degree preferred
INTERVIEW PROCESS: 2 rounds, teams video interview with manager and then second round with Team Leads/Supervisor
IS THERE A LIKELIHOOD OF AN EXTENSION PAST THE INITIAL DURATION: Yes
IS THERE A POSSIBILITY THE WORKER COULD BE TRANSITIONED TO AN *** FULL TIME EMPLOYEE: Very unlikely
Essential Duties and Responsibilities
- Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily nonstandard
orders, this includes internal orders and government orders
- Manage istore registration and inquiries
- Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery,
order status, sales contact information, etc
- Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
- Assist with other projects or departmental tasks as assigned
- Work closely with internal customers on order status or inquiries
Qualifications - External
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the basic knowledge, skills, and/or abilities required:
- Excellent multi-tasking and organizational skills
- Highly proficient using a PC, the internet and MS Office applications especially Outlook
- Advanced attention to details skills
- Experience being in a call queue, and entering purchase orders into an order management system
- Oracle experience preferred
- Demonstrates the ability to communicate clearly and concisely, both orally and in writing
- Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
- Positive, can-do attitude and the ability to work successfully in a team environment
- Flexibility with regard to schedule during quarter end, or peak volume times is required
- Punctual, regular and consistent attendance
Education
HS Diploma required
Associate or Bachelor s degree preferred
Experience
1-2 year s previous Customer Service or call center experience in a fast paced manufacturing setting required
PAY RATE: ***-***/hour
SHIFT HOURS: This position would start at 8:30-5:30EST for training. After trained, we would like them to move to 9:30-6:30EST, or 10-7EST
WORK SITE: This position is full time remote. Can be anywhere in the country, but must be available for training 8:30am 5:30pm EST and then the shift will be 9:30-6:30EST, or 10-7EST
CAN THE WORKER WORK REMOTE: Yes
REQUIRED EDUCATION: High School Diploma required, Associate or Bachelor's Degree preferred
INTERVIEW PROCESS: 2 rounds, teams video interview with manager and then second round with Team Leads/Supervisor
IS THERE A LIKELIHOOD OF AN EXTENSION PAST THE INITIAL DURATION: Yes
IS THERE A POSSIBILITY THE WORKER COULD BE TRANSITIONED TO AN *** FULL TIME EMPLOYEE: Very unlikely
Essential Duties and Responsibilities
- Enter fax, phone, and email orders for multiple divisions into Oracle Order Management focusing on primarily nonstandard
orders, this includes internal orders and government orders
- Manage istore registration and inquiries
- Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery,
order status, sales contact information, etc
- Follow up to ensure appropriate documentation has been received or actions have been taken when necessary
- Assist with other projects or departmental tasks as assigned
- Work closely with internal customers on order status or inquiries
Qualifications - External
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the basic knowledge, skills, and/or abilities required:
- Excellent multi-tasking and organizational skills
- Highly proficient using a PC, the internet and MS Office applications especially Outlook
- Advanced attention to details skills
- Experience being in a call queue, and entering purchase orders into an order management system
- Oracle experience preferred
- Demonstrates the ability to communicate clearly and concisely, both orally and in writing
- Must be able to demonstrate good time management and organizational skills, including the ability to multi-task
- Positive, can-do attitude and the ability to work successfully in a team environment
- Flexibility with regard to schedule during quarter end, or peak volume times is required
- Punctual, regular and consistent attendance
Education
HS Diploma required
Associate or Bachelor s degree preferred
Experience
1-2 year s previous Customer Service or call center experience in a fast paced manufacturing setting required
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